„Transform or Die! “ – this sensational moto is the ECC-Forum´s theme for the digitalization in the b2b opened yesterday.
As mentioned in the welcome speech by Sabrina Mertens, the leader of the ECC Köln, one of the main problems became clear. The “Digital Transformation” is for many people intangible. According to an ECC survey, the insecurity regarding the cost-benefit as well as the lack of knowledge regarding the technical demands are barriers that will be addressed during this topic.
As incentive for the digitalization process, Sabrina Mertens emphasized the numerous benefits of the digitalization:
Modern businesses expect their product data to be consistently and reliably maintained in PIM. Product data (i.e. product descriptions, marketing texts and media assets) is usually maintained in the original language of publication.
In order to compete internationally and meet consumer expectations in terms of quality of information, data has to be translated into the local language of the targeted market.
Cross-, Multi- or Omnichannel, one thing is clear: the cross-channel and independent interaction with the customer lets the commerce face new challenges. Labelled “experience and service in the (online) commerce” the 27th ECC-Forum in Cologne examined approaches for possible solutions and presented their current research results in e-commerce.